TERMS AND CONDITIONS OF SALE & SERVICE

1. Introduction & Scope

These Terms and Conditions (“Terms”) govern all quotes, purchase orders, sales, and deliveries of products and services provided by [Your Company Name] (“Company,” “we,” “us,” or “our”) to business clients (“Client,” “Buyer,” or “you”). By placing an order, issuing a Purchase Order (PO), or paying an invoice, the Client agrees to be bound by these Terms.

2. Quotations and Orders

Validity: All price quotations are valid for 5 to 10 calendar days from the date of issuance, unless explicitly specified otherwise in writing. Prices and stock availability are subject to revision after this period.

Order Confirmation: Orders become binding only upon our written confirmation (via email or signed agreement) and receipt of any required advance deposit.

Minimum Order Quantity (MOQ): Orders are subject to item-specific MOQs as specified in the quotation.

3. Customization, Proofs, and Approvals

Digital Proofs: For custom-branded or personalized items, a digital mock-up or proof will be sent for Client approval.

Approval Requirement: Written approval (via email) of the digital proof is required before production begins. The Client is solely responsible for reviewing and verifying artwork, logo placements, spelling, colors, and dimensions.

Discrepancies: We are not liable for errors in the final product if it matches the Client-approved proof.

4. Pricing and Payment Terms

Taxes & Levies: Prices quoted exclude applicable GST/sales tax, shipping, freight, and custom duties unless explicitly stated.

Payment Schedule:

Standard Orders: 50% advance deposit upon order placement; remaining 50% prior to dispatch.

Credit Terms: Any credit terms must be agreed upon in writing and are subject to prior credit approval.

Late Payments: Overdue invoices shall accrue interest at a rate of 1.5% per month (or the maximum allowed by law) until paid in full.

5. Production, Shipping, and Delivery

Lead Times: Estimated production and delivery timelines begin only after receipt of the advance payment and final proof approval.

Delays: Delivery dates are estimates. We are not liable for delays caused by third-party logistics partners, customs holds, or force majeure events.

Individual Shipping (Drop-shipping): If the Client requires direct shipping to multiple individual recipients, the Client must provide accurate recipient addresses. Re-routing or re-delivery fees due to incorrect address data provided by the Client will be billed directly to the Client.

6. Brand Warranties and Product Disclaimers

Manufacturer / Brand Warranties: For branded electronic items, appliances, or third-party retail products included in gifts, any applicable product warranties are governed strictly by the respective brand’s or manufacturer’s warranty policies.

Warranty Support: The Company does not independently warrant or guarantee third-party branded merchandise. The Client or end recipient must register and claim warranty service directly through the authorized service centers or customer support channels of the respective manufacturer/brand.

7. Inspection, Defects, and Returns

Inspection Window: The Client must inspect delivered goods immediately upon receipt and notify us in writing of any missing items, damaged goods, or defective items within 3 to 5 business days of delivery.

Custom/Branded Goods: Because goods are custom-made or branded, all sales are final. We do not accept returns or offer refunds for non-defective customized merchandise.

Remedies: For verified defective or damaged custom goods reported within the inspection window, our sole liability will be to repair, replace, or issue a store credit for the affected items.

8. Intellectual Property

Client IP: The Client retains all ownership rights to trademarks, logos, and designs provided to us. The Client warrants that it owns or has a license to use all logos provided and agrees to indemnify us against any third-party IP infringement claims.

Company IP: Any custom concept proposals, catalog designs, or mock-ups created by the Company remain our property until full payment is received.

9. Cancellations and Modifications

Before Production: Orders canceled prior to proof approval or production setup may incur a processing fee equal to costs already incurred by us.

After Production Begins: Once production or branding has started, orders cannot be canceled or modified, and the Client remains liable for 100% of the total order value.

10. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, or punitive damages (including loss of business profits or goodwill). Our total liability for any claim arising under these Terms shall not exceed the total amount paid by the Client for the specific order in question.

11. Force Majeure

Neither party shall be held liable for failure or delay in performance caused by acts of God, natural disasters, war, pandemic, government restriction, labor strikes, or major supply chain disruptions beyond reasonable control.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Indian Judiciary System. Any legal action or dispute arising out of or relating to these Terms shall be settled exclusively in the courts of Uttar Pradesh.